It is possible that your order has been delivered to a pickup point or was given to a neighbor. It is also possible that your order has been returned to us. Please take the following steps before contacting us: 

1. Check your tracking link for information on the location of your package 

2. Look for a delivery note from the parcel carrier in your mailbox 

3. Try to find out if someone else, for example, neighbors or family members, accepted your delivery 

4. Contact the shipping company with your parcel tracking number included in your tracking link 

If after all these steps you still cannot locate your package, do not hesitate to contact us and we will do our best to help you!