After ordering my Star Map

What happens if my Star Map is damaged during shipping?
This is quite unlikely, but accidents can unfortunately happen. Don't worry: you are in good hands with us! In such a case, we will send you a replacem...
Wed, 24 Nov, 2021 at 11:23 AM
I made a mistake on my Star Map, how can I make changes?
It is unfortunately not possible to make changes after you placed your order, as we directly send the data to our printing facility in order to be able to d...
Wed, 24 Nov, 2021 at 11:23 AM
How do I change my shipping address?
If you need to change your shipping address after your purchase, please contact us as soon as possible! If you’re lucky we will still be able to adjust your...
Fri, 19 Nov, 2021 at 12:59 PM
I haven’t received my confirmation email, what now?
Immediately after you placed your order, you will receive a confirmation email. If you haven’t received it, there are some steps you can take:  -check y...
Tue, 23 Nov, 2021 at 11:05 AM
What is your cancellation and return policy?
We deeply care about your satisfaction and have, as a goal, to spark joy every time one of our Star Map is unwrapped, but unfortunately, as every Star Map i...
Tue, 23 Nov, 2021 at 11:43 AM
I never received my order, is it lost?
It is possible that your order has been delivered to a pickup point or was given to a neighbor. It is also possible that your order has been returned to us....
Wed, 24 Nov, 2021 at 11:24 AM
How can I download the digital file of my Star Map?
Immediately after you placed your order, you will be able to download your Star Map on the "Thank you" page after the checkout! In case you still ...
Wed, 24 Nov, 2021 at 11:25 AM