After ordering my Star Map
This is quite unlikely, but accidents can unfortunately happen. Don't worry: you are in good hands with us! In such a case, we will send you a replaceme...
Wed, 24 Nov, 2021 at 11:23 AM
If you reply to the order confirmation within 1h of placing your order, we will automatically put it on hold. Our agents will be in touch as soon as possibl...
Wed, 11 May, 2022 at 2:40 PM
If you need to change your shipping address after your purchase, please contact us as soon as possible! If you’re lucky we will still be able to adjust your...
Fri, 19 Nov, 2021 at 12:59 PM
Immediately after you placed your order, you will receive a confirmation email. If you haven’t received it, there are some steps you can take: -check y...
Tue, 23 Nov, 2021 at 11:05 AM
We deeply care about your satisfaction and have, as a goal, to spark joy every time one of our Star Map is unwrapped, but unfortunately, as every Star Map i...
Tue, 23 Nov, 2021 at 11:43 AM
It is possible that your order has been delivered to a pickup point or was given to a neighbor. It is also possible that your order has been returned to us....
Wed, 24 Nov, 2021 at 11:24 AM
Immediately after you placed your order, you will be able to download your Star Map on the "Thank you" page after the checkout! In case you still ...
Wed, 24 Nov, 2021 at 11:25 AM